Returns

We deliver all items with a warranty that can be expected from the item. However, there are some conditions to returning your artwork. Customized products cannot be exchanged. The following return policy applies to all other products.

If an item, despite our care and special carrier, still arrives damaged to you, it can of course be returned. You can inform us by e-mail. In that case, we ask you to attach the order confirmation of the returned good(s), so that a quick settlement is guaranteed.

Because of understandable reasons, it is not possible to return an ash painting.

Return Policy

1. Communicate your return-order through email or phone.
2. The item needs to be returned to us within 14 days of your notification. Make sure you attach the invoice and order confirmation.
3. Make sure you send your shipment sufficiently franked. Unstamped returns can unfortunately not be accepted.
4. The item must not be damaged and needs to be returned with the original packaging
5. After receiving the article with the corresponding invoice, you will receive a confirmation from us and the purchase price including shipping costs will be transferred to your account within 14 days.
6. Provide all necessary information so there is no delay in your return

We will refund the full amount including the shipping costs for a fully returned order. If you return a part of your order, we will refund the paid amount of the returned item to your account.

Brauche hilfe?

Contact us at info@art-memorials.com for questions related to refunds and returns. You can also use our contact form.